The Sports Hub is the largest Public-Private-Partnership (PPP) sports facilities project in the world. Faced with the daunting task of managing an array of business partners sharing complex processes, the management of Sports Hub decided to strengthen the management structure by asking X-PM Singapore to provide an interim senior project manager who would help map all IT processes against business processes.

The objectives given to X-PM’s interim manager were as follows:

• ICT processes are properly designed
• They match the requirements of the SOPs of the various operators
• The interfaces between the Business Information System of SportsHub and the Operators’ IT systems are coherent
• The hardware and software infrastructure will effectively and consistently support all business processes
• In the event of “grey areas” or ambiguities for lack of precision from the operators regarding their processes, clarify and resolve the potential issues with them. This includes ICT Operating Contract management.
• The induction of the permanent team to be recruited to handle ICT monitoring after hand over of the full project.