Key insights that can help leaders to evaluate their approach. It is imperative before embarking on any turnaround journey that one reflects on the potential pitfalls.

The essence of coaching lies in helping a business manager or an entrepreneur learn, acquire competency and set goals in a manner so that he or she is best able to maximize their potential for high performance.

Online access or ecommerce has become the customer’s choice, but enabling that is not enough. It needs to be linked to management of customer relationships.

The new cold war is likely to be long lasting and will have an impact on every industry. Companies in many industries will be faced with new threats and opportunities. Those that anticipate the changes and are flexible enough to adapt to the new environment will survive and may even thrive.

Digital transformation is one of the major priorities in business today, as organisations of all sizes and sectors seek to retain market share and achieve operational gains through new technology.

Digital transformation is the single biggest trend in business today. Already, 80 per cent of companies have undertaken some form of digital transformation in the past five years (McKinsey) and this will continue in the months and years to come.