A nascent nanotechnology division of an Indian chemical and pharmaceutical company wanted to create and implement a strategic plan for sales, distribution, and growth. The company aimed to double revenues and achieve profitability within 9 months.

Situation

The nanotechnology start up division had a large pipeline of innovative products across multiple end-use segments, but was unable to scale up business due to its lack of a deep understanding of customer needs and its inability to craft a compelling proposition.

Overall the business lacked a focused strategy for customer acquisition and was unable to scale up.

Solution

This assignment was split into two phases:

  • Diagnostic study to understand customer pain points, needs and constraints as well as quantifiable benefits of adopting of innovative technologies across multiple applications.
  • Creating a strategy and execution plan to enable customer acquisition and deeper engagement with newly acquired customers.

We segregated responsibilities within the sales and marketing team to significantly reduce the cycle time for approvals and deepen engagement for existing customers.

Results

The strategy of mining existing accounts for higher wallet share by way of line extensions paid handsome dividends, leading to the doubling of revenues within 4 months.

With focused effort on a few large accounts,  a compelling value proposition and mapping of all stakeholders enabled us to reduce approval cycles from 18 months to 6 months for new business.

The organization achieved a net positive run rate within 6 months.